Frequently Asked Questions

See the most frequently asked questions here, if you still need help, please contact us via info@astralisfashion.nl

Questions about shipping & delivery

You can track your order by clicking HERE.

Your order number is on your shipping address, packages can only be tracked after they've been shipped.

The information about the deliveries are given in the product pages.
As our products are hand made with excellence, Production takes up to 8-15 days. Including shipping, your order will be at your adress (depends your country/region) in 10-21 days.

You need some help? You can ask by contacting us HERE.

Questions on payments

You can pay with us via Ideal, Bancontact (Belgium), MasterCard, Visa, PayPal and many other methods.

Questions on returns

- Return within 14 days You can return your item (s) from your order within 14 days of receipt of your order.

- Items must be unworn and in good condition Unfortunately, we are forced to refuse a return if an item contains traces of wear or has an odor. 

- Do not stick the original packaging of your returned item Please note that all items must be returned with wrapping around the item. Do not stick to the original packaging. Put the garment in its packaging and then in its own shipping bag or box.

Yes, returning to us is at your own expense.